Moonglow is jewelry that features the picture of the moon from the date of your choice, whether it’s a birthday, anniversary, or milestone you want to remember. We design beautiful necklaces, bracelets, and rings for both men and women, some tied to a special date and others simply created to be worn and loved for their style. Our mission is simple: to capture the moments that matter most and turn them into jewelry you can wear every day

Yes! Each piece is designed to soak in light throughout the day. When night falls or you step into a darker space, your Moonglow will emit a soft, gentle glow

Moonglow jewelry is crafted with high-quality materials designed to shine for years to come. Like all cherished pieces, it has a natural life cycle and may show gentle signs of love and wear over time. With a little care, your jewelry will keep its glow and continue to carry your moment beautifully. If there are any issues with craftsmanship, we’re happy to replace defective products within 90 days of delivery.

Yes. At Moonglow, we are committed to displaying the most accurate representation of the moon as it appeared on your selected date.Minor differences (typically up to 3% in illumination) may occur between platforms due to:

• Variations in astronomical data sources
• Differences in time zone calculations and exact time-of-day references
• Rounding methods used to assign phase names

Because the moon is constantly moving, even a small shift in calculation time can affect how a phase is labeled. However, these differences are often visually indistinguishable to the naked eye.Our moon phases are calculated to reflect what was observable from Earth on that specific date, ensuring an accurate and meaningful representation of your moment.

At Moonglow, our moon phase designs reflect what would have been visible from Earth to the human eye, rather than telescopic or scientific representations. With only 1–3% illumination, a waning crescent would appear invisible and visually indistinguishable from a New Moon.

Additionally, we do not produce fully black moon images, as the essence of Moonglow jewelry is to ensure the moon glows in the dark. At such minimal illumination, a crescent would be too small to glow and would not be visually perceptible.

Your Moonglow piece is created using our own system to show how the moon appeared to the naked eye on your special date.

Slight differences from other sources are normal, your jewelry reflects Moonglow’s artistic interpretation of your unique moment.

Your Moonglow piece can join you for the occasional dip, though it’s best to take it off before the water when possible. If it does get wet, a gentle clean and dry will help preserve its glow. Think of it as caring for the moment you carry close. Nurtured, it will shine for years to come.

Yes! Moonglow is carried many different retailers and markets across Australia as well appearances at shows. Find information about current retailers and upcoming events using the following link Where is Moonglow

All of our pieces are lead-and nickel-free, so you can wear your Moonglow with peace of mind. If you have stronger sensitivities to other metals, just reach out to us at support@moonglow.com.au. Share the pieces you’re drawn to and the metals you avoid, and we’ll help you find the Moonglow that feels right for you

We accept returns or exchanges on eligible items within 14 days of receiving your order.

To be eligible for a return or exchange, your item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging
• Returned within 14 days of delivery

Please contact us before sending anything back so we can guide you through the process.

Please refer to Refund policy for product eligabilty information.

Processing takes 1-2 business days.

Shipping within Australia, you can generally expect your order to arrive within 1-3 business days with Express, or 4-8 business days with our Regular shipping option.

Email: support@moonglow.com.au

International Shipping

Canada

• Standard Shipping (5-12 business days): $15.00 CAD (Duties included)
• FREE Shipping on orders $125 CAD+ (5-12 business days)

Europe

• Standard Shipping (5-10 business days): $15.00 USD

Americas (Central/South America & Caribbean)

• Standard Shipping: $15.00 USD (free on orders $75+)
• With Prepaid Duties: $30.00 USD
• FedEx Express (2-5 business days): $20.00 USD
• Delivery: 7-15 business days (standard)

Middle East, Africa & Asia

• Standard Shipping: $15.00 USD (free on orders $75+)
• With Prepaid Duties: $40.00 (orders under $100) or $60.00 (orders over $100)
• FedEx Express (2-5 business days): $25.00 USD
• Delivery: 7-15 business days (standard)

Important Notes:

• Duties and taxes may apply to international orders and are the customer's responsibility unless "Prepaid Duties" option is selected
• Delivery times are estimates and may vary

Returns & Refunds

We want you to love your Moonglow piece. If for any reason you’re not completely satisfied, you may return or exchange it within 30 days of delivery.

• Condition: Items must be unworn, in original packaging, and in resellable condition.
• Exclusions: Personalized, engraved, or final-sale items are not eligible for return unless defective.
• Process: Contact us at support@moonglow.com within 30 days. Once we receive your item, we’ll process your refund back to the original payment method or ship your exchange.
• Refund timeline: Refunds typically appear on your account within 5–7 business days after processing.
• Defective or damaged items: If your order arrives damaged or incorrect, contact us immediately. We’ll make it right at no additional cost.

Exchanges

If you’d like to exchange your piece, simply let us know the style or size you’d prefer when you reach out. We’ll arrange the exchange once your original item is returned.

Final Sale Items: Some pieces are marked Final Sale and are meant to be kept as they are—please note these cannot be returned or exchanged.

To begin a return or exchange, simply email support@moonglow.com with the subject line: Return/Exchange. You can also reach us by phone at 888-707-9083 or by mail at:

Moonglow Jewelry
5183 NW 74th Ave
Miami, FL 33166

Moonglow Australia

Email: support@moonglow.com.au